GuideTourWay distance sales agreement – tour and reservation services
1.1. SELLER / SERVICE PROVIDER: GuideTourWay (“Company”). Contact address, email and phone are on the Contact page at https://guidetourway.com.
1.2. BUYER / CONSUMER: The natural person consumer (“Buyer”) who accepts the contract electronically or via the Site, whose name and contact/payment details are registered on the Site.
2.1. This contract concerns the sale and performance of the tour package / reservation service ordered by the Buyer from the Company’s website at https://guidetourway.com by electronic means under distance selling rules. The contract is subject to the Consumer Protection Law (No. 6502) and the Distance Contracts Regulation.
2.2. Tour service means accommodation, transport, guiding or package or single services including any of these.
3.1. The Buyer accepts that the information provided when ordering/reserving is accurate and up to date.
3.2. Order confirmation is deemed given when the Buyer clicks “I confirm the order/reservation” and completes the payment step. The Company confirms the order by email.
4.1. The tour/service price including taxes is as stated on the order screen and in the confirmation email.
4.2. Payment may be made by credit card, debit card, transfer/EFT or other methods offered on the Site. Card details are not stored on the Company’s servers.
5.1. Under Law No. 6502, there is no right of withdrawal for contracts for accommodation, transport and leisure. Cancellation and refund conditions are set out in the “Cancellation and Refund Policy” published on the Site.
6.1. Tour date, meeting point and programme details are communicated to the Buyer by confirmation email and/or “Tour Information Document”.
6.2. In cases of force majeure, insufficient participation or legal requirement, the Company may cancel or postpone the tour; in such cases full refund or an alternative date is offered to the Buyer.
7.1. The Buyer may submit complaints via the Company’s contact channels. Unresolved disputes may be referred to consumer arbitration boards and consumer courts. The competent court is Istanbul (Çağlayan) Courts and Execution Offices.
This Distance Sales Agreement enters into force on the date it is confirmed by the Buyer electronically. GuideTourWay reserves the right to amend the agreement.
Last update: 04.04.2026